Problems with Great White Scooter--buyer Beware!
About a year ago, I purchased a Rad2Go Great White scooter. I am an adult and weigh about 200 lbs. The purpose was to ride around the neighborhood and enjoy the outdoors.
My problems began as soon as I ordered the scooter. It took about five weeks to receive, with the online vendor telling me that Rad2Go had problems with shipping it.
When it arrived, it had obviously been dropped. The underside was missing paint and the carton was damaged. However, besides missing paint, it appeared to be in working order.
The instructions are not very good, but within a couple of hours I was able to complete the assembly. However, one problem persisted. The back wheel would not align properly with the chain and the electric motor. Only after moving the motor was I able to get it to align. For all intents and purposes, there is not much of an instruction manual, so it's trial and error.
The claimed 20 or 25 mph speed is really about 15-18 mph. More significantly, the range is only about 5-6 miles. I never felt safe on the scooter, and of course, there are no lights, turn signals, horn, mirrors, etc.
Within a couple of weeks, I noticed that the already uncomfortable ride became intolerable. Apparently, he rear wheel assembly developed flat spots, leading to extreme up and down movements. It was so bad, I had to stop using the scooter. I ordered a new rear assembly, and in 2-3 weeks, it arrived from Rad-2-Go. (I was lucky to find one person to help me after multiple phone calls).
After I replaced the wheel assembly, I thought that the problem was solved. But after a couple of weeks, the same problem returned. By then, I had enough of the scooter and the problems. Because I felt that I could not in good faith sell it to someone, Io decided to give it to a mechanic who thought that he could fix it.
My advice to anyone thinking about purchasing a Rad-2-Go electric scooter is to reconsider. Pay a little more and get a real scooter. The ideas of an electric motor sounds good, but it has a very limited range and top speed. And when the battery discharges, you need to wait hours to ride the scooter again. Also, the batteries are expensive to replace.
More importantly, the product is of poor quality in my opinion, and the service equally bad. It also does not have good safety features.
I decided to buy a Honda Metropolitan scooter and have been very happy with the decision.
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