Steve, sorry to hear that your new Lance Duke Touring 250 is not operating. I recently took the chance on the relatively new Lance brand (at least in N. California). After assembling the trunk, mirrors and shield so far so good. Although, on my first pre-ride inspection I noticed that the wheels are not moving freely and there is some "growling". So, I'm having that checked out.
Your right about the license plate holder too.
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