Tripped over this message here. People from what I am reading it sounds like NONE of you had the machines PROFESSIONALLY assembled. You also understand you paid 1/4 the price of a vespa. Now if you follow the suggested assembly and used the correct forms of contact from looking at that website they are automated. Now does anyone understand that online websites get about 4000 customers a day. Imagine having a store with that many customers. I personally would go insane. None the less, if you use the correct forms for contact and work with them as a kind person people will help you. I know this because I too bought a Chinese scoot and had some issues. After patiently working with them and using their parts department and ordering my parts I was back on the road. You all need to understand that you bought something wholesale. If you want people to spend 3 hours on the phone with you them buy local and pay what you get for! =-). I would suggest using a local shop to validate your problems, then using the sheet they give you to file your claims. You will find its quicker since their mfg's require this. You cant simply believe that because you say something is wrong that is really what the problem is. You need to do your part in the agreement. I think Countyimports is a great company. I was polite to them and they went out of their way for me. Might want to try that. Just me 2 cents.
NOTE: If anyone here assembled the bike themselves as per their service and warranty you have voided your warranty. Technically they don't have to help you at all. Its like buying a honda and putting it together yourself and then never changing the oil and expecting Honda to replace it. Don't abuse the system folks just follow the rules.