[cbm]

I purchased a Lance Charming 50 in june 08,the scooter was shipped with a "bent"frame from lance via hotscooterdeals.com ..when i e mailed hotscooterdeals about the frame they said they would get back to me,never did.
yesterday,after only 940 miles i was riding under "normal usage" and "clunck" the engine stopped,spark plug is "hammered"in 2 pieces,my mechanic says the scooter thru a rod and is internally"wasted",the timing was never set right from the factory originally.
when i contacted LANCE with vin# and title#,they told me that they have nothing to do with it(warranty),to contact hotscooterdeals.com,the people who took my money,who are happen to no longer be a LANCE dealer.
hotscooterdeals have not as of yet returned my e mails,LANCE also says that there "system is down" and they will get back to me....and they still have not.
I work in the service industry(bicycles) and have never seen or heard of such bad customer service and lack of 'OWNING UP" in my life,this is $1200.00 scooter!!how can companies stay in business when they "lie"about their warranty and do not stand behind there products 100%,Lance and hotscooterdeals?
i e mailed the contact person responding to this forum for LANCE,Lisa,to no avail....on vacation??or realized working for a company who does not stand by there products is futile,maybe and gave up?
anyway,makes a great $1200 paperweight at the moment....

Im sorry to here what happened, and sorry if I didnt get back to you. Please email over your Vin # and phone # so I can see what we can do. lisa.bise@lancepowersports.com I deal with many customers in the United States no excuse and yes I back up our product and do the best that I can with what I have. Lisa at Lance Powersports.